Social Good   

Democracy & our social values in the age of technologies

Democracy, the word is derived from the Greek dēmokratiā, which was coined from dēmos (“people”) and kratos (“rule”) in the middle of the 5th century BC. Back then, it was formulated to deal with the political systems of Greek but today every democracy deals with massive amount of systems. With the growing technology and Digital space, the relationship between governments and citizens is changing for the better. Democracy bear four pillars which play an important role in the shaping of an economy, namely- legislature,executive,judiciary and media.

A well-designed technology can offer the best chance of creating the system needed to respond to major challenges and build a more participatory, responsive and informed democracy. We are entering a world in which nearly every person will be empowered with the click of a button on their smartphone, to have immediate access to transportation, healthcare, education, and commerce from the private market. All the four pillars of democracy can being about a massive change by incorporating next-Gen services and providing better services.

The 1st pillar-Legislature

The first pillar-Legislature is responsible for creation of laws for a political entity. They frame out various policies for different states to follow and have the power of changing the existing laws as well. The legislature governs by proposing bills, holding votes and passing laws. Be it improving human rights functionalities to organising the voting scenario, legislature is responsible for all the decision making in our country.

The Next Gen services have the ability to transform the working of legislature in our country. It’s no secret that data can help lawmakers improve existing programs and allocate resources. Used properly, data can improve the effectiveness of governance. By merging two time-leveraging fields — politics and technology, India can have massive impact on its economy. Big Data can be used for the formulation of economic policies. It can also help us fight against the crime by monitoring well-in advance. Tax frauds and preventing subsidy leakage can also be tracked down. the system displays relevant information in searches that is otherwise difficult to find, allows complex analyses to be performed on the development of multiple datasets simultaneously, and enables profiles to be constructed which can help uncover patterns that may indicate particular crimes.

Technology can help the policy makers to come up with plans that can benefit the poor and underserved. Like Aadhar with its distinct identification number  makes it possible to identify people in remote regions from a long distance and also reduces costs through economies of scale, making it easier for poorer people to obtain financial services. It is basically  ‘micropayments’, a means of identification which should help improve access to financial services for people living in rural areas.

The skill India and Digital India initiatives both will be impacted positively by the incorporation of AI’s potential. AI technology has enormous potential to shape India’s economic and national security future.

Big Data can be used by both governments and private sector companies to improve their service to citizens or customers; this might, for example, involve increasing the transparency of their activities, strengthening the control of citizens over data processing. The healthcare facilities can be made better and accessible by using these technologies to facilitate a variety of healthcare functions including assisting in the clinical decision-making process, in monitoring diseases and in proactive healthcare.

Blockchain has the potential to bring online voting to the mainstream in India by engaging more people and with faster results.By stringing all these pieces together and representing them in small values, then, one can represent a large amount of information without doing much. It is a potential solution to the problem of cybersecurity in online elections because the foundation of blockchain is the audit trail, if anybody tampered with votes, it would be easy to see and prove. This would not only save us from tampering of votes but reduction in cost that is put up to get this done.  

The 2nd Pillar- Executive

The second pillar of democracy is The Executive that is accountable  for exercising authority in and holding responsibility for the governance of a state. It executes and enforces laws. It makes sure to enact the laws created by the legislature.

The election campaigns in our country are an altogether a very tedious task.The big data can be used to maximise the effectiveness of a campaign. The next level will be using artificial intelligence and machine learning systems in election campaigns and political life. These machine learning systems are based on statistical techniques that can automatically identify patterns in data. This can engage voters and help them be more informed about key political issues. Programmed political bots can be used to step in when people share articles that contain known misinformation. They could issue a warning that the information is suspect and explain why. This could help to debunk known falsehoods.

We can use AI to better listen to what people have to say and make sure their voices are being clearly heard by their elected representatives. Based on these insights, we can deploy micro-targeting campaigns that help to educate voters on a variety of political issues to help them make up their own mind.

With the growing statistics of domestic abuse in our country, it is time for us to use AI to Help People File Domestic Violence Restraining Orders. AI can be used to assist individuals in preparing filings for common legal tasks, such as restraining order paperwork for the people who cannot afford a lawyer to do so. This will help to reallocate the legal aid resources to where they are needed most. AI enabled chatbots can have the capacity to ask the most important questions to help a person trying to escape domestic violence. By accessing a curated database of resources , a person trying to escape can have all the right information at their fingertips in the moments that matter.The AI is able to detect the relative safety of the person seeking help and queries for the best resources available based on location and time of day. This instant intelligent help could mean the difference between life and death for people in dangerous environments.

Big data has made an impact in the Decision Management Systems increasingly. Big data means that more data, of more types, is arriving more quickly. The need to handle large data volumes can reveal the limitation of human interpretation and overwhelm decision-makers. Decision Management Systems, in contrast, automate decision-making and use more advanced analytics so they scale to larger data volumes.  Decision Management Systems pull together whatever data will improve a specific decision and so leverage data stored in a variety of formats. . Automating decisions in response to this fast-moving data is essential.

The 3rd Pillar- Judiciary

Judiciary is the accountable branch of government which administers justice according to law. Our judicial system is a key aspect of our democratic way of life. It upholds peace, order and good government. Citizens look to the judiciary to uphold their rights and governments look to the courts to interpret laws. The judicial officers of India facilitate, arbitrate, preside over, and make decisions and directions in regard to the application of the law.

Judiciary is considered to be the guardian in protecting the fundamental rights of the people, as enshrined in the Constitution, from infringement by any organ of the state. It also balances the conflicting exercise of power between the centre and a state or among states, as assigned to them by the Constitution.

But still, we get to notice many loopholes in the system including many pending cases and many people unaware of their rights.Litigants routinely miss court dates, causing hearings to get repeatedly postponed. A work around to this could be to use technology to make the judicial process more streamlined. While there are many dimensions to these problems, improvements in operational efficiency, coordination, accessibility and speed which IT could bring about can contribute significantly towards improvement and alleviation of difficulties. Legal Information Databases,  Online updation of data, monitoring and “flagging” of events, Pooling of orders and judgements and Access to international databases can be made better with the use of technology.


Media is called the fourth pillar due to important role of media in shaping public opinion. It plays a crucial role in shaping a healthy democracy. Being considered the backbone of a democracy, it makes us aware of various social, political and economic activities happening around the world. Nowadays, not only press, magazines, television have the power but everyone is media today. Youtube has become a sensation today to make us aware of various social, political and economic activities happening around the world.

We can also use artificial intelligence technologies, particularly machine learning and natural language processing to combat  with the fake news problem. We believe that these AI technologies hold promise for significantly automating parts of the procedure human fact checkers use today to determine if a story is real or not.  

With the inclusion of AI and Big Data in the Media, systems will become more transparent and people will be aware of everything going around in no time.

The next Gen-services like AI, Big Data,IoT and Blockchain can help us in better policy making, systematised voting campaigns and better economic opportunities for all due to new disruptive technologies. AI and Big Data can better the education system that is prevailing in our country.Social media can be redefined with the use of AI and Big Data to express our opinions and be aware with what is happening around.

Quantega as a pioneer in providing IT business solutions,believes that it is our responsibility towards developing technologies to make things better in our country. We formulate an  approach that is always towards creating solutions for social good.

#Social Good 

By Dyllan Clarke Technology Expert, Quantega
1 year ago

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